VibroDeck Purchase Policy

Thank you for choosing the VibroDeck! We value your business and strive to provide high-quality custom orders to meet your needs. To ensure a clear understanding of our sales terms, we have outlined our Custom Order Sales Policy below

VibroDecks Custom Made to Order

1. Definition of Custom Orders

   • Custom orders are defined as an orders of VibroDeck Home, VibroDeck Studio and VibroDeck Studio Sets with Dj podium.  The standard custom-made-to-order VibroDeck products are outlined in the product pages but can be customized to suit your needs and preferences. VibroDeck products that are specifically tailored to customer specifications, including but not limited to personalized designs, dimensions, and unique configurations will be individually priced and sale agreement will need to be made.

2. Order Confirmation

   • Upon receiving your custom order request, we will provide a detailed order confirmation. This will include specifications, pricing, and an estimated delivery date.

   • A non-refundable deposit of  50% is required to initiate the production of your custom order. The remaining balance is due upon completion and prior to shipment.

3. Production Timeframe

   • The production time for custom orders will vary depending on the complexity and availability of materials. We will provide an estimated completion date upon order confirmation.

   • We strive to adhere to the estimated timeframe but are not liable for delays caused by unforeseen circumstances, including but not limited to material shortages or external supply chain disruptions.

Return and Refund Policy

1. Defective Returns

   • We stand behind the quality of our products. If you receive a defective custom order, you are eligible for a return and replacement or refund.

   • Defective returns must be initiated within 60 days of receiving the product. Please inspect your order upon receipt and notify us immediately of any issues.

2. Return Process

   • To initiate a return, contact our customer service team at with your order number and a description of the defect. Photographic evidence may be required.

   • Upon approval of the return request, we will provide instructions for returning the defective product. Returned items must be in their original packaging.

3. Inspection and Replacement/Refund

   • Once we receive the returned product, our team will inspect it to verify the defect. If the product is deemed defective, we will proceed with either a replacement or a refund based on your preference.

   • If a replacement is requested, we will expedite the production and shipment of the new item at no additional cost to you.

   • If a refund is requested, we will process it within 14 business days of confirming the defect. Refunds will be issued to the original payment method.

Exclusions

• This policy does not cover defects caused by misuse, improper installation, or damage occurring post-delivery.

• Custom orders cannot be returned or refunded for reasons other than defects as described above. All sales are final once the non-refundable deposit is made.

Contact Information

For any questions or to initiate a return, please contact our customer service team:

• Email: sonicmountainvibro@gmail.com

• Phone: (505)920-5985

We appreciate your business and are committed to ensuring your satisfaction with our custom products. Thank you for choosing us for your custom VibroDeck!